Grievance Procedures

Grievance Procedure


We welcome any comments, feedback or suggestions that may benefit the care and welfare of the children. Further, if you are unhappy with any aspect of our service, wish to lodge a complaint or feel that you have a grievance, Cubbyhouse has a clear process, set out in its policies,  to assist families with concerns.

Feel free to speak with the Nominated Supervisor at a time that is convenient for both of you or arrange a formal appointment. If you would prefer to submit your complaint/grievance in writing, the appropriate forms are available in each Centre.

If an issue cannot be resolved after consultation with Centre staff or Cubbyhouse Management, an independent third party will be brought in for resolution